Resume

Flagstar Bank — Farmington Hills, MI

• Leads branch operations with a strong emphasis on regulatory compliance, operational excellence, and adherence to Flagstar Bank policies, ensuring audit readiness and risk mitigation.
• Cultivated strong relationships with business clients in partnership with Flagstar's Small Business Consultants.
• Drives team performance by coaching staff on the Flagstar Conversational sales approach, improving client engagement, sales effectiveness, and service delivery.
• Partners cross-functionally with operations and compliance leaders to proactively identify and mitigate risk, strengthening internal controls and supporting a culture of accountability.
• Recognized as branch Loan Champion, consistently generating a majority share of loan production and contributing to revenue growth.

Flagstar Bank — Farmington Hills, MI

• Promoted to Assistant Branch Leader in August 2023.
• Sourced the vast majority of lending origination opportunities for the branch.
• Promoted positive customer experiences by fostering personal and business banking relationships.
• Collaborated with internal partners to ensure customers' needs are met across Mortgage, Business, and Investment services.
• Maintained retail compliance procedures to mitigate fraudulent activity and unnecessary risk.

Fifth Third Bank — West Bloomfield / Pontiac, MI

• Fostered memorable customer experiences by proactively building, maintaining, and growing relationships through various communication channels.
• Applied a consultative approach to uncover and identify customer needs while tailoring recommendations and solutions.
• Collaborated with internal partners to ensure customers' needs were met across banking products.
• Maintained retail procedures to mitigate fraudulent activity and unnecessary risk.

RadioShack — Waterford, MI

• Promoted and supported an environment sharply focused on delivering exceptional customer service.
• Provided supervision and ongoing training of sales associate team; led recruiting, interviewing, and hiring.
• Oversaw physical inventory accuracy including planning, delegation, and execution.
• Developed strategies to reduce store costs while achieving monthly profit goals.
• Maintained relationships with Wireless Account Representatives to promote the RadioShack Mobility initiative.
• Managed wireless contracts for AT&T, Sprint, and Verizon Wireless carriers.
• Ensured cash drawers were balanced and deposits made in a timely fashion.

RadioShack — Farmington Hills / Rochester Hills, MI

• Promoted to Store Manager in June 2011.
• Developed relationships with Wireless Account Representatives to promote the RadioShack Mobility initiative.
• Trained fellow associates on wireless promotions, pricing, and proper sales procedures for AT&T, Sprint, and Verizon.
• Ensured cash drawers were balanced and deposits made in a timely fashion.

WCMU Public Broadcasting — Mount Pleasant, MI

• Operated cameras, lighting, and audio for WCMU broadcasts.
• Trained other students in camera operation, lighting, and audio control during live broadcasts.
• Served as Production Assistant for shows including Quiz Central, Ask the Specialists, and various special events.

• BankBud — chat-based banking intelligence and rate-tracking tool
• Liquidation Bot — real-time DeFi on-chain liquidation monitor and executor
• Meteora LP Bot — automated liquidity provision on Solana
• Solana Arb Bot — researching fee-efficient arbitrage strategies across Solana DEX pairs
• Homiehouse — Farcaster social client built on a decentralized stack
• adaniels.xyz — personal site covering projects, resume, reading, and writing